Frequently Asked Questions

Yes, you can request your Pre-order be canceled for a full refund, using our online support form, up until the day your order is shipped. 

Although we cannot give exact dates for when a pre-order will be available, they usually start on Fridays, 3pm eastern standard time.

Although we cannot give an exact shipping date, we usually start shipping our preorders a few days before the release so they reach our customers as close to the release date as we can reasonably achieve. 

However, there may be times when a product is delayed for a variety of reasons. We will try to contact as many people as possible in these situations, but if you don't see any shipping information by the day of release, please feel free to reach out to our online support.

Please Note: This information may differ depending on the manufacturers policy. For more information, please reach out to our online support.

We are as sure of our ability to fulfill our pre-orders as we reasonably can be and only sell what we strongly expect to get. Unfortunately we cant guarantee anything because we cannot account for every situation, but we aim for 100%

Unfortunately we only offer this service for Pokemon Booster Box Cases at this time. 

We do not yet have the ability to offer this service for all cases due to limitations in our online programs and our physical materials, but it is something we are currently working towards. 

For MTG pre-orders: Unfortunately only our brick and mortar locations receive promos, and are supplied with just enough to be handed out at store level. Due to this, we are unable to send them with our online orders.

For all other pre-orders: We cannot guarantee anything because are not always given promos, but If we do receive them on time we send them out as we are instructed.

Unfortunately we are unable to change delivery orders to store pickup, or store pickup to delivery. 

If you would like to change to in-store pickup, we recommend reaching out to your preferred store to see if they are able to acquire the same item. If they are able to procure what you request, you can fill out a cancellation request form for your shipped order to be canceled at any point before it ships for a full refund, per our refund policy. 

No, we do not offer discounts of any kind

We do not price match other retailers. 

However, if you placed a pre-order with us and the price decreases before your order has shipped or is within two days of shipment, please reach out to our online support team and we can refund you for any price difference. 

No, we do not ship internationally. 

If you use a ship forwarding service, we are not responsible for any lost, stolen, or damages during shipping or delivery.

While we strive to separate orders containing both in-stock and pre-order items, we cannot guarantee this will always happen automatically.

If you would like to ensure your in-stock items are shipped as soon as possible, please contact us through our online support form and our support team would be happy to assist you. 

Orders generally ship next business day, regardless of shipping method. 

Please note: This timeframe is an estimate and may increase to 1-3 business days depending on order volume, weather conditions, ect.

Unfortunately, the Shop app does not always differentiate between pre-orders and in-stock items, which can result in inaccurate estimated shipping and delivery dates.

If your order has not shipped within the timeframe shown in the Shop app, please check whether your order includes a pre-order item. If it does not contain a pre-order item, or if it contains a mix of in-stock and pre-order items, please reach out to our support team through our online support form so we can investigate further.

We accept returns up to 30 days of delivery, as long as the product is unopened. 

If your package arrives damaged, we ask that you reach out to our online support team before opening the box. If you opened your package and find the contents damaged within, please contact our online support for assistance. 

We do not accept returns for small cosmetic damage. Examples of this are: 

• Small rips/tears in the shrink wrap
• Dents to the corners of under half an inch
• Slight creases and/or bends that does not affect the structural integrity of the box, or the contents within

All our products are new and factory sealed, and leave our warehouse in the same state they arrived in. 

Please review our Refund Policy for more information

We ship with USPS and UPS. The standard ground shipping usually takes 3-5 business days, but delays can occur due to holidays, weather, and a variety of other issues. 

If you suspect that your package is stuck, please reach out to our online support for further assistance. 

Depending on the item, you can contact our online support staff. If they are unable to assist you, they can point you in the right direction. 

Below you will find some common manufacturer contact forms for replacement product.

Magic: The Gathering / Wizards of the Cost

Pokemon

Infinity / Warcrow (Corvus Belli)

Warmachine / Steamforge

You can request an address change by contacting our online support team as soon as possible.  

Please note: Address changes to a different state may incur additional state taxes.

Gift cards are available in our store locations, for our brick and mortar stores.

Gift cards can not be bought or used online.